Terms & Conditions
Terms & Conditions
Sprayman UK Terms and Conditions.
Customers are free to peruse the site, access any downloads or videos on site, and to make a purchase. All actions taken on the website, must be done in accordance with the Sprayman UK terms and conditions, and in all cases for lawful purposes only. Please read and ensure you understand and accept these terms and conditions, before browsing our website.
Sprayman UK aims to fulfil deliveries in the time frames specified by our website, and we keep a huge number of items physically in stock. If for any reason this is not the case, then customers will be contacted via their personal information, provided at the time of purchase.
Sprayman UK are not liable for any loss, damage, or theft of packages delivered to a specified safe place, as instructed by the customer. The customer acknowledges that the customer has fulfilled its delivery obligation once the package has been left in the specified safe place, as instructed by the customer, and agrees to release and indemnify the company from any claims, damages, losses, liabilities, or expenses arising out of or related to deliveries to a specified safe place. Sprayman UK are not liable for any loss of production / earnings experienced by the customer in the case of a delivery issue. This includes and is not limited to misplaced deliveries, incorrect deliveries, or cases where deliveries are not completed by the courier.
Returns.
Customers have a right to return goods within 14 working days and in accordance with the distance selling regulations. Please note distance selling regulations do not apply when selling products to other businesses. Here at Sprayman UK, we want you as a customer to be pleased with your purchase, and our friendly team are always happy to help with any queries.
If you wish to cancel or return your order, please contact us on 01543 496 289 so that we can get this processed for you. Customers are responsible for returning products to us in the original packaging, new and unused, free of damage, and any return costs are incurred by the customer. There may also be a restocking charge of 10% (of the item value) dependent on the circumstance. Please be advised we do not operate a try before you buy service, so if the package has been opened, or the machine has been used, this invalidates any return of the product. This does not apply if goods are faulty.
For faulty, damaged or missing goods, Sprayman UK must be notified immediately within 2 working days. This is to ensure we can take immediate action to correct the problem. Order numbers will be needed to process any claims, and any photographic evidence which can be provided to us will assist us greatly. For spare parts and accessories we will not refund or exchange those that have clearly been fitted and used. Please visually inspect your deliveries before opening, fitting, and using.
If a refund is due, these are usually processed within 3 – 5 working days.
About us.
The Sprayman UK website was launched in 2018 and is owned and maintained by the following;
Fluid Technologies Ltd.
Company Number – 06275459.
Unit 19A, Chasewater Heaths Business Park, Cobbett Road, Burntwood, Staffordshire, WS7 3GL.
Telephone – 01543 496 289.
Copyright.
© April 2024 Sprayman UK
Information derived from other sources supplied on the Sprayman UK website, may be protected by international copyright, and various other laws.
Images, videos and downloads on the Sprayman UK website are for personal (non-commercial) use only.
Terms of Use.
The Sprayman UK website is to be used for lawful purposes only. All information posted to the website should be respectful, and in no way should infringe the rights of others. Information which should not be posted through the website includes but is not limited to, abusive, harassment, defamatory, threatening, obscene, or unlawful behaviour. Any conduct which violates these terms as decided by Fluid Technologies Ltd, will not be permitted.
Website Information.
All information on the Sprayman UK website is live, and Sprayman UK reserves the right to make changes at any time, and without any notice. All prices, images, videos, manuals, and the information is correct at time of inclusion on the website, and may be derived from Fluid Technologies Ltd, or from other sources.
Purchases and Payment Options.
All products published on the Sprayman UK website are available to order by simply pressing the ‘buy’ button, viewing the product(s) in the basket, and clicking checkout. In the unlikely case that a product should not be available for purchase, the customer will be notified as soon as possible.
UK Customers.
Sprayman UK accepts payment for all UK credit and debit cards, and if for any reason you do not wish to pay online, we can accept orders via phone on 01543 496 289.
Non-UK Customers.
At present, Sprayman UK does not accept credit and debit cards from non-UK customers via our website. Instead, if you contact us, we can create a pro-forma invoice with your chosen products and the shipping costs. At this point, we will provide you with details to make a bank transfer to us.
For non-UK customers please email us at sales@sprayman.co.uk.
All payments are processed on a secure system, using encryption methods, and processed by employees trained in our policies and procedures. Payment details are not stored after purchase and will be asked for again if you complete another purchase.
Delivery Times & Fees.
Mainland GB Customers.
For Mainland GB customers for orders below £100 (excl VAT), two delivery options are available.
- Next working day delivery at £10.50 (for in stock items only ordered before 2pm).*
- Delivery within 2 – 3 working days £7.50.*
Delivery is free for orders over £100 (excl VAT).
For Northern Ireland, UK Offshore Islands and Scottish Highlands, carriage fees will be applicable. Please contact us regarding your order at info@sprayman.co.uk.
* Force Majeure. Sprayman UK will send orders out at the delivery timing / fee the customer has paid for. At times the courier may be unable to meet binding delivery times for reasons we at Sprayman UK are not responsible for.
Non-UK Customers.
Please contact us at sales@sprayman.co.uk, and a pro-forma invoice will be created for your order. This invoice will detail any delivery charges. Any local import duties or taxes imposed by your location will not be detailed and it is the customer’s responsibility to arrange and pay for these.
UK VAT is added to all orders at the applicable rate.
Deliveries and Returns.
Warranty Information.
Equipment supplied by Sprayman UK will be subject to a warranty against faults arising as a result of deficiencies in design, materials or workmanship. Warranty does not cover consumable items, items subject to normal wear/tear or having a specified renewable period. Sprayman UK will, for a period of twelve months from the date of delivery and of being available for beneficial use, repair or replace any part of the equipment determined by Sprayman UK to be defective.
This warranty applies only when the equipment is operated and maintained in accordance with manufacturer’s recommendations and does not cover any malfunction, damage or wear caused by abrasion, corrosion, inadequate or improper maintenance, negligence, accident, tampering, or substitution of non-original manufacturer component parts. The warranty is conditioned upon the pre-paid return of the equipment claimed to be defective to Sprayman UK verification of the claimed defect.
Sprayman UK’s sole obligation and buyer’s sole remedy for any breach of warranty shall be as set forth above. The buyer agrees that no other remedy (including, but not limited to, incidental or consequential damages for lost profits, lost sales, injury to person or property, or any incidental or consequential loss) shall be available.
Privacy Policy.
Sprayman UK is committed to ensuring our customer’s data is kept safe and secure. Our privacy policy is available to view on our website.
Cookies
The Sprayman UK website does use cookies to help enhance our customer’s experience. If you choose to opt out of these cookies, then your experience at www.sprayman.co.uk may be limited. No personal information regarding our customers are stored in cookies.
These terms and conditions apply to any order placed on the Sprayman UK website. This is a live document which is subject to change at any time, so customers should regularly read and understand these terms.
In all cases, Sprayman UK reserves the right to refuse any orders placed on our website, if these terms and conditions are violated by our customers.
By using the Sprayman UK website, you have indicated you accept these terms and conditions, and will abide by them. If for any reason you do not agree, please refrain from using the website. For any queries regarding these terms and conditions please contact info@sprayman.co.uk.
Sprayman UK Trade Card – Terms & Conditions.
The Sprayman UK Trade Card has been created for customers to use on trade counter purchases only. The trade card cannot be used to obtain any discounts or offers on online purchases. The Sprayman UK trade card grants customers access to special offers and discounts on specified products purchased at one of our trade counters. Sprayman UK trade counters are located at the following addresses:
Midlands Trade Counter.
Unit 19A, Chasewater Heaths Business Park, Cobbett Road, Burntwood, WS7 3GL. | Aberdeen Trade Counter.
Unit 1, ABZ Business Park, 1A International Avenue, Dyce, Aberdeen, AB21 0BH. |
If you have any questions, or need help regarding these terms and conditions, then please contact us by using one of the following:
Phone – 01543 496 289
Message – 07375816993
Email – sales@sprayman.co.uk
Our account customers are not permitted to apply for a Sprayman UK Trade Card.
- How to Apply:
1.1 Speak to any member of our friendly team about obtaining a Sprayman UK Trade Card.
1.2 Fill in a short form with your details.
1.3 You will be given a trade card with a unique serial number.
- How to Use:
2.1 The Sprayman UK Trade Card has been created to reward our trade counter customers. Special discounts and rewards will be visible on our counters and may be subject to change at any time.
2.2 At point of purchase present your Sprayman UK Trade Card to a member of staff.
2.3 Your discount / offer will be actioned if your purchase qualifies.
- General:
3.1 These Terms & Conditions are applicable across the whole Sprayman UK Trade Card scheme, and any participation is considered as acceptance of them. Sprayman UK reserve the right to change these Terms & Conditions at any time, and without prior notice.
3.2 Trade Cards can only be awarded to residents of the UK, and only those aged 18 or over.
3.3 Customers are only permitted one trade card each.
3.4 It is the customers responsibility to ensure they provide true and accurate personal details during application.
3.5 Sprayman UK Trade Cards remain the responsibility of the customer (named on application). Sprayman UK cannot be held responsible for any loss of the customers Trade Card.
3.6 Sprayman UK reserve the right to cancel a customer’s trade card or change terms and conditions at any time and without warning.
3.7 No online discounts or offers are valid with the Sprayman UK Trade Card.
3.8 Customers can leave this scheme at any time.
3.9 Sprayman UK is under no obligation to award Trade Card discount or offers for any reason outside of qualifying transactions.
3.10 Trade card discount may not be offered if Trade Card is not presented at point of purchase.
3.11 Trade card discounts cannot be used in conjunction with any other offers / discount codes offered by Sprayman UK.
3.12 Sprayman UK reserve the right to remove products from qualifying for trade card discounts or offers at any time.
3.13 All customer details are stored in accordance with the Data Protection Act.